Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Reply Warranty

  • Each ticket you submit to the client support staff will be responded to in about one hour. The regular problems shall be responded to straight away. However, if the assistance inquiry you have sent needs the help of a capable administrator, we will forward the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Expert Customer Assistance Service

  • Our tech assist team will be online for you 24x7 to to attend to all support demand tickets that you submit. We offer technical help and support for all apps that are installed in advance on your hosting server. These include our custom created Control Panel, the preferred Operating System plus the server management panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Control Panel that is available absolutely free with your VPS offers you an integrated collection of articles. You’ll see a group of in–depth how–to tutorials and a range of step by step video tutorials that demonstrate all the normal site control duties. You can use them by simply clicking the Help or Video control keys in the upper right part of each Control Panel section.