In the event that you have ever had a website hosting account before or you've dealt with any other type of online service, you're probably well aware from your own experience that for certain things it is better to talk to a live person over the phone instead of exchange support tickets or e-mail messages. If you'd like to learn more about a service before you buy it or if something small should be made, for example, it is really far easier and a lot faster to do it real-time. When you have the option to talk with representatives by phone, it's also very likely that you're working with an actual web hosting supplier, not just a reseller. The level of support that you'll get on the telephone differs between different providers - from standard issues to expert tech support. Usually the majority of suppliers supply pre-sales assistance and first level telephone support, while more complicated technical issues are handled through email and tickets.

Phone Support in Website Hosting

We know that the option to consult with a live agent is very important, so we have three support lines all around the world (Australia, USA and UK) and you have the option to contact us over the phone for fourteen hours every day. In case you consider buying one of our Linux website hosting, for instance, you're able to call us and find more about our services prior to ordering to make sure that we cover all system requirements for your websites. Following your purchase, you can call us about all of the sales and billing troubles you may experience, or get any type of general or basic technical information that you need. We have aimed to find the optimal balance between phone and ticket support, so for strictly technical matters you can use our ticketing system, which will make it easier to monitor the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hrs per day as a part of the support services for each and every semi-dedicated server plan that we offer. Due to the fact that some issues are more difficult and time-consuming, you'll need to open a ticket if you come across such an issue, but for all general, billing or minor technical issues you can always call us and we'll assist you immediately so as to save you the time you'll have to spend on creating a ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your websites on our top-notch cloud platform or you'll be able to receive any other general information about our semi-dedicated services. We now have local numbers in the USA, the United Kingdom and Australia along with a worldwide number, so you can call the one which is closer to your region.