If you’ve ever got any questions concerning the hosting service in general or if you face a problem with your sites, you’ll have to touch base with the respective hosting provider’s tech support team. It may not make any difference how fast they will answer when you have a generic enquiry, but a problem like a botched software application update, for example, may lead to your website becoming broken or invisible on the Internet. And the longer you have to wait for the support team to help you out, the longer the site will be inoperational. In case you offer goods or services online, any downtime will affect your website in an unfavorable way and you may lose existing or prospective visitors. Many hosting providers, predominantly resellers, answer e-mails and tickets within 24 hours, but in the electronic realm this is way too long, as customers will rarely come back to a site that’s not working correctly over an extended time interval.

One-Hour Response Guarantee in Website Hosting

With a website hosting from our company, you can just forget about waiting for hours and hours, or even one whole day, to get an answer to an email or a ticket. No matter when you get in touch with us, we will lend you a helping hand within no more than sixty minutes with any technical or pre-sales inquiries you might have. The fact is, our actual response time scarcely ever exceeds 20-30 minutes. As we’re available around the clock, you will always get assistance in a well-timed manner and we are aware of just how critical that is in the digital age. As soon as you contact us, we’ll answer your questions. If you experience any technical obstacle, we’ll resolve it for you, or we will supply you with all the needed information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we understand just how crucial it is to obtain quick support, we guarantee that you will never have to wait for more than 60 minutes to get an answer to any support ticket that you post via your semi-dedicated server CP. As it is, you will seldom need to wait for more than 20 to 30 minutes and this applies to any enquiry irrespective of its nature – billing, technical or general. On top of that, our technical and client support staff is working day and night, which suggests that even if you post a ticket during national holidays, you’ll invariably get a blazing-fast reply, which will include the answer to a question, the solution to a problem or the information required to sort out an issue yourself – if there is something that you need to do on your end. With us, you will never need to waste a whole day waiting around for a response like you would with other web hosting companies.