A live chat is one of the many methods of communication offered by some hosting providers as part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is quicker in comparison to a support ticket and it makes it less likely to misunderstand or misspell a word as compared to a phone call with an agent. Furthermore, when the problem that you experience requires some time to be examined and taken care of, you can do something else in the meantime rather than just waiting, like you'd have to do when you call. Also, you can use a live chat assistance service totally free provided that you have web access even if your hosting provider is located in another country and they don't have a local telephone number that you can call.

Live Chat Support in Website Hosting

As we believe that a number of troubles are easily resolved when you chat with a live person, we supply a live chat service for all our potential and existing clients. The chat is online every single day and our customer care representatives will help you with a variety of questions and situations. In case you aren't our client yet, you're able to learn more about our website hosting packages and the web hosting platform in general in order to make sure that your websites will function efficiently on our servers. In case you already have an account and you have some questions or you encounter any issues with any of our services, you will be able to get in touch with us through our live chat and we can provide you with the required info or assist you to troubleshoot the problem. You will have to open a trouble ticket for some problems which need more time or the help of a sysadmin, but for a variety of standard troubles you will get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, therefore any time you have any kind of questions about our Linux semi-dedicated hosting, you will be able to get in touch with our customer support team at any moment regardless of whether you've already purchased an account or not. In general, the chat service is intended for pre-sales, billing and basic questions and issues, but we can help you with many tech questions as well. We can help you choose the right package for your sites if you don't have an account yet, we can answer any kind of billing questions or issues you have or we can assist you with setting up your new email address on your computer or smartphone - all the abovementioned will be done timely since our live chat service is online all day long, every day. Every time you need assistance, you are able to chat with an agent and save a lot of time.