Integrated Ticketing System in Website Hosting
Our Linux website hosting come with an integrated trouble ticket system, which is an integral part of our custom-built Hepsia Control Panel. In contrast to other similar tools, Hepsia allows you to manage everything related to the hosting service itself in the very same location – payments, web files, emails, support tickets, etc., eliminating the necessity to log in and out of different admin interfaces. In case you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with just a few clicks of the mouse without having to leave your Control Panel. In the meantime, you may select a category and our system will offer you a variety of educational articles, which will supply you with additional information and which may help you solve any specific issue even before you submit a ticket. We guarantee a response time of maximum sixty minutes, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We find it far more efficient to manage everything from one single location, so we’ve implemented a support ticket system into the in-house built Hepsia hosting Control Panel, which is offered with each semi-dedicated server package. This will enable you to handle the communication with our customer care staff along with your account, so you won’t have to remember an additional user name for a different admin dashboard. You’ll be able to send a new ticket or to track the status of an old one with less than several clicks of the mouse while you’re browsing the files within your semi-dedicated account. Additionally, you can go through older tickets using an intelligent search box or take a look at relevant FAQ articles, which offer solutions to commonly faced difficulties. The integrated ticketing system is strictly monitored 24x7 with the maximum response time being just one hour, so there’ll always be somebody to assist you.