A ticketing system is the most widely used medium of communication that web hosting providers offer to their clients. It’s most often part of the billing account and is the fastest way to solve a problem that requires a certain amount of time to investigate or that has to be forwarded to an administrator. In this way, all replies supplied by either party will be kept in the very same place in the event that someone else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, so you will need to sign in and out of at least two accounts in order to accomplish a specific task or to get in touch with the hosting company’s customer care team. If you want to manage a number of domains and each one of them is hosted in its own account, you will need to use even more accounts simultaneously. Besides, it could take substantial time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Website Hosting

Our Linux website hosting come with an integrated trouble ticket system, which is an integral part of our custom-built Hepsia Control Panel. In contrast to other similar tools, Hepsia allows you to manage everything related to the hosting service itself in the very same location – payments, web files, emails, support tickets, etc., eliminating the necessity to log in and out of different admin interfaces. In case you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with just a few clicks of the mouse without having to leave your Control Panel. In the meantime, you may select a category and our system will offer you a variety of educational articles, which will supply you with additional information and which may help you solve any specific issue even before you submit a ticket. We guarantee a response time of maximum sixty minutes, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We find it far more efficient to manage everything from one single location, so we’ve implemented a support ticket system into the in-house built Hepsia hosting Control Panel, which is offered with each semi-dedicated server package. This will enable you to handle the communication with our customer care staff along with your account, so you won’t have to remember an additional user name for a different admin dashboard. You’ll be able to send a new ticket or to track the status of an old one with less than several clicks of the mouse while you’re browsing the files within your semi-dedicated account. Additionally, you can go through older tickets using an intelligent search box or take a look at relevant FAQ articles, which offer solutions to commonly faced difficulties. The integrated ticketing system is strictly monitored 24x7 with the maximum response time being just one hour, so there’ll always be somebody to assist you.