The client support that you'll get from your website hosting company is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got some technical problem with a current account. Timely and accurate info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this could often be a sign that you are ordering from a genuine website hosting supplier not from some reseller. When you get a hosting account from a company that doesn't own its servers and it cannot access them right away, it's quite possible that you will wait for a day or two in order to receive a response to any query, thus your sites may stay offline for quite some time. Alternatively, a provider that provides numerous ways of communication and has a tech support crew available any time will assist you to right away and help you decrease or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Website Hosting

We acknowledge the significance of receiving assistance without delay, so our website hosting services include 24/7 tech support as well as various ways of contact. In case you don't have an account yet, you can easily phone us or take advantage of our live chat and speak with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up getting a service that you cannot use. If you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it needs more analysis. Unlike the vast majority of suppliers that you can find today, we reply to all tickets within an hour, so you won't need to wait for an entire day. Our support services are available day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try out our support services even before you aquire a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and general questions. Our agents can help you pick the right package or provide you with information about our servers, to verify whether the system requirements for your sites are met. If you are a current customer, you also have the option to contact us via electronic mail or via our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We warrant that if you use these 2 ways of contact, you'll get an answer within a maximum of an hour and that’s 24/7, including weekends and public holidays. In case you've employed the website hosting services of other service providers, even large ones, you are able to compare the response time because it often takes an entire day for them to take care of a support ticket.